At Upholsteriour, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be returned in its original packaging
- Proof of purchase or order confirmation is required
Certain items may not be eligible for return, including:
- Final sale items
- Customized or personalized products
- Used or damaged items caused by customer handling
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing times may vary depending on your bank or payment provider
Shipping charges are generally non-refundable unless the return is due to our error or a defective item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item and packaging
- A description of the issue
We will work quickly to resolve the issue through replacement, exchange, or refund where applicable.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to:
- Damaged products
- Incorrect items shipped
- Manufacturer defects
We recommend using a trackable shipping service for returns.
Non-Refundable Situations
Refunds may not be provided for:
- Normal wear and tear
- Damage caused by misuse or improper care
- Delayed deliveries caused by carriers
- Incorrect addresses entered during checkout
Cancellations
Orders may only be canceled before they have been processed or shipped. Once shipped, the order will fall under the standard return policy.
Contact Us
For return or refund assistance, please contact us through: